Self Storage FAQs

We are committed to you and your needs.  Our business is built on our core values of trust, honesty, and value.  It is our exceptional service to our customers that defines us.

To help you learn more about us and our services, here is a list of the most frequently asked questions by customers looking for storage solutions.

FINDING THE RIGHT SPACE

What is meant by climate-controlled storage?

Climate-controlled units are enclosed within a building structure, ensuring less dust, pests, and humidity that might ordinarily harm your belongings.  The environment in these units is kept constant at an air conditioned setting of between 72°F and 76°F.  We recommend storing your most valuable items in a climate-controlled unit.

What is dehumidification?

Dehumidification is the process of removing excess moisture from the air with the use of specialized equipment to reduce moisture levels.  This will prolong the life of your belongings, especially furniture, photos, antiques, and electronics.

What is drive-up access?

A drive-up unit is accessible through a roll-up, garage-style door, directly from a driveway.  It is generally on the first floor of a facility and allows for easy storage of large and heavy items.  You may park in front of the unit, eliminating the need to move heavy items through a hallway or up an elevator.

What is a roll-up door?

A roll-up door is like a garage door; it rolls up overhead for easy access.  We offer automatic openers for larger units.

What is the difference between an indoor and an outdoor unit?

Indoor units are protected from the elements, have wide hallways, and are climate controlled.  In multi-story facilities these units have elevators. 

Outdoor units typically resemble the environment of a garage, with the same ease of access that you would expect from a garage in your home.  They are all on one level, with drive-up access.

Do you offer storage for cars, motorcycles, boats, trailers, rv’s, and construction equipment?

Yes, this location offers drive-up storage units that are great for storing cars and motorcycles. We offer both covered and uncovered storage. The ideal size unit for storing a car is 10’ x 20”.  Motorcycles generally fit in a 5’ x 10’ or 5’ x 15’ space.

Where can I find a list of storage facility sizes?

Click the “Storage” tab on our website.

Do you offer packing and moving supplies?

We offer a variety discounted, high-quality boxes, tape, packing paper, bubble wrap and much more.  

If I don’t lease a storage unit, can I still purchase packing and moving supplies?

Yes.  You can purchase our high-quality discounted moving supplies whether or not you rent a storage unit.  We stock boxes, tape, and packing paper.  We also keep some specialty supplies for larger items in stock.

Are your units equipped with electrical outlets?

Most of our units are not equipped with electrical outlets.  However, our larger units (over 250 square feet), generally do have outlets.  If access to electrical power is one of your needs, ask your concierge.  We will do our best to accommodate you.  Our vehicle/recreational units have standard power outlets, including a few that have 30-amp power.  These units may also be used for personal and business storage.

RESERVATIONS & RENTALS

Do I need a reservation?

Calling ahead never hurts, but reservations are not required.  Reserving in advanced does insure that your unit will be ready when you arrive with your belongings.

Can I reserve a storage space in person, on the phone, or online?

Yes, reservations can be made by phone, email, on our website, or in person up to 30 days in advance.

What happens if I cancel a reservation?

You may cancel or change a reservation at any time by phone, email, on our website or in person.  There is no cancellation/change penalty.

Do you provide locks?

We do not provide locks. Additional locks are available for purchase or you may bring your own. 

Can I borrow handcarts or dollies?

You are welcome to use all handcarts and dollies available. Our concierge service can help with this.  When you have finished using these items; please return them to the designated area.

Do you have elevators?

We have elevators in all multi-story properties

Do you have trucks/trailers available for moving, and, if so, what is the cost and are there mileage limits?

We offer free use of one of our moving trucks for all move-ins and move outs.  Of course, as our trucks are used frequently, you do need to reserve your time slot.  You pay for the gas, and your first 50 miles are free, after which you pay a reasonable mileage fee.  Trailers do not have a mileage limit.  You must have a valid driver’s license and proof of insurance.

How do I reserve a moving truck or trailer?

You may call, email, or text our concierge service to reserve a truck or trailer.

ACCESS & SECURITY

Do you keep a key to my unit?

We do not unless you specifically request such.  The lock provided to you comes with multiple keys.  We do not have a duplicate or a master key.  If you are a business client and choose to take advance of our delivery acceptance amenity, we will keep a copy of your key in our office with written authorization from you.

Can I be assured that my belongings will be safe?

There is not a storage company that can guarantee that your belongings will be completely safe.  However, our facilities are equipped with security features that deter crime. We offer the following security measures to protect our buildings.

  • 24-hour video monitoring
  • Electronic keypad access to gated areas
  • On-site managers six days a week
  • Full-time maintenance staff to keep the facility clean and appropriately maintained

Can I designate specific people, other than myself, to have access to my storage unit?

You can restrict access to yourself, or you may designate specific people to have access to your unit.  Anyone to whom you grant access will have their own access code.

What if I forget my access code?

Call during regular business hours for assistance regarding forgotten access codes. For your protection, we will request proof of identity.

Are there specific times that I can access my storage unit?

Our facilities are open seven days a week, 365 days a year.  Access hours may vary by location.  Please check with your concierge.

Are access hours different than office hours?

During access hours you can use your gate code to access your storage unit. During office hours your concierge is available to assist you with your storage related needs.  If you need access outside of standard hours, your concierge will make accommodations.  Business, boat, and RV customers are provided with 24-hour service.

LEASE TERMS & PAYMENTS

Do you rent space month-to-month or do I have to sign a long-term lease?

Our rental contracts are all month-to-month.  No long-term lease is required.

Do you have automatic payment options?

We do. You can sign up for autopay with our managers at move-in or at any point while you’re a customer with us.  We will automatically deduct you monthly charges from a credit card, debit card, or bank account.  If automatic payment isn’t for you, payment can be submitted manually every month by clicking “Pay Online” on our website.

Can I pay in person?

Absolutely! You can arrange to pay in person with our office staff.  You may use cash, check, debit or credit card.

What happens if I’m late with my payment?

We bill on the 1st of each month.  If your payment is late, we grant every customer a 5-day grace period. Late fees will be charged beginning on the 6th of each month.  After the 5th of the month, any account that is past due will be denied access to their unit until such time as the balance is brought current.  If payment is not received by the 15th of the month, an additional late fee is added to your account.  Late fee amounts are specified in your rental agreement. To avoid the possibility of late fees and being locked out at the gate, we recommend signing up for autopay.

How does the move-out process work?

We ask that you give a 10 day notice prior to vacating your storage unit.  The process is simple.

  • Empty your storage unit.
  • Contact your concierge or stop by the office to inform us that you’ve emptied your unit.
  • Your account will be immediately closed.
  • Remember to take your lock; it is yours to keep. You are the only one who has a key unless you are using our delivery acceptance amenity. 

What if I fail to payment my rent/late fees?

If rent and associated fees are not paid, you are at risk, under Texas law, of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner.  If, after this procedure, any net proceeds of the auction remain, they are paid to you.  We never want this to happen.  We do have options.

  • Call your location manager and arrange for our “One Time Grace Period Program.” This program will allow you a one-time catch-up program.
  • If, during the first month of your lease, you find that you will be unable to pay, let the location manager know and immediately move out. This will stop all collection efforts.

Do you require that I have insurance on the items I’ve placed in storage?

Yes.  You are responsible for maintaining insurance on all items that you have placed in storage.  For your convenience, we offer self-storage insurance through SBOA Tenant Insurance. If you currently have coverage, please provide a copy of your declarations page at time of rental.

Does my personal vehicle insurance cover my car, motorcycle, boat, trailer, rv, and construction equipment?

Yes.  To store a vehicle on site, you must maintain personal insurance.

Do you hold auctions?

Unfortunately, from time to time we have no alternative but to conduct a public sale to satisfy a lien due to unpaid rent and the associated fees.  

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Apple Lewis joined LandPark Commercial in October 2014 as Marketing Director/Graphic-Designer, responsible for content creation, print collateral, online advertising campaign, marketing initiatives as well as leasing administrator and administrative support. She has nearly six years experience in as a marketing assistant prior to LandPark Commercial, responsible for press releases, web content updates, marketing brochures, PowerPoint presentations, and administrative assistant. She has nearly twenty years of experience as a Graphic-Designer in Residential and Commercial Real Estate industries, responsible for marketing collateral, web design, magazine production, photography, and customer service. Apple received a Bachelor’s of Arts Degree in Graphic Design from California State Polytechnic University of Pomona and an Associate’s Degree in Liberal Studies from San Diego Community College.

Mr. Wall serves as Chief Executive Officer for LandPark Advisors, LLC. He has over a decade of experience in the commercial real estate and investment brokerage industry with a specific expertise in acquiring and structuring complex commercial real estate transactions, which includes the acquisition of real estate operating companies. Mr. Wall has a broad base of experience ranging from identifying and structuring acquisition opportunities to asset and property management, refinancing existing debt, sophisticated loan work outs, partnership recapitalizations, and dispositions. He has a wide range of geographic market exposure, with an extensive investment and development background in institutional and entrepreneurial environments including one publicly traded company and a publicly traded self-storage and multi-family REIT. Prior to his public company experience, from 2003 to 2007, Mr. Wall was involved with privately syndicating over 7,000 residential units throughout California, Washington, Arizona, Nevada, and Florida. During this period, his responsibilities included sourcing and closing over $650 million in value-add apartment opportunities while simultaneously disposing of approximately $250 million.

From 2001 to 2002, Mr. Wall worked as the Acquisitions and Development Financial Analyst for a privately held multifamily group with more than 22,000 units under ownership and third party management in over 145 apartment communities throughout California, Nevada, and Utah.

He received a Bachelor of Science Degree from Marshall School of Business from the University of Southern California with a concentration in Real Estate Finance in 2001 and currently holds a California Real Estate Broker’s License. Mr. Wall is an active participant with the following organizations: USC Alumni Association, Self Storage Association (SSA), Inside Self Storage World Expo, National Multi-Housing Council (NMHC), ALM Real Estate Media Group/RealShare, Urban Land Institute (ULI), National Apartment Association (NAA), and Real Estate Investment Securities Association (REISA).

Mr. McGrath has been active in commercial real estate for over 30 years and has extensive asset management, leasing, dispositions, corporate real estate, and property management experience. He excels at providing creative solutions to industry challenges and has extensive experience with office, retail, industrial, and self-storage properties.

Prior to joining LandPark, Mr. McGrath served as President of a publicly traded real estate company and was responsible for evaluating and implementing pro forma performance, meeting target leasing goals, and overseeing the Asset Management, Property Management, and Leasing Operations for over 120 properties throughout the country including office, retail, self-storage, student housing, multi-family and assisted living facilities. He currently holds a Texas Real Estate License and has held the CCIM designation since 1993.

Mr. McGrath co-founded Right Move Storage, LLC with a focus on providing effective operational services for self-storage properties throughout the United States. In forming Right Move Storage, he put together a team with a proven track record of maximizing asset performance, resulting in improved property net operating income (NOI) and asset valuation for its clients. Through marketing efforts, hard work and years of experience, the Right Move team has repeatedly turned underperforming assets into the most successful facilities in their communities. Mr. McGrath has frequently been asked to speak on the subject of commercial real estate investments, marketed conditions, and tenant-in-common structures. Most recently, he participated on a panel with 7 other speakers on a question and answer panel in front a group of more than 350 investors in Seattle, Washington.

Mr. McGrath has previously served on the Board of Directors of the Houston Association of Realtors’ Commercial Services Division. He is highly involved in the community and has served as President of the First Colony Youth Basketball Association and has previously served on the Board of Directors of the First Colony Pony Colt League as well as the First Colony Little League. He is also a National Advisor on the Houston Advisory Board through the International Leadership Foundation.

Mr. Holland has been involved in commercial real estate for over 35 years. During that time, he has held a variety of real estate positions including that of Designated Broker and Leasing Director; then VP of Investments for a publicly traded real estate firm with over 30 office, retail and industrial properties in Texas, California, Arizona, Illinois, Missouri, Ohio, Kansas, Indiana and South Carolina.

Mr. Holland has broad real estate experience with all aspects of commercial real estate leasing, property management and brokerage work. He has represented both Landlords and Tenants as well as Sellers and Buyers and has also served as a court appointed receiver in the state of Texas. Currently, as Senior VP of Brokerage Services and the Broker for LandPark Commercial LLC, he is actively involved in representing and consulting with clients in all areas of commercial real estate including project leasing, management and tenant representation.

In an effort to better serve LandPark’s existing clients and expand LandPark’s services in Central and South Texas, Mr. Holland has relocated from Houston and is overseeing LandPark’s Central Texas office.

Education: BBA – University Of Houston – Clear Lake

Texas Real Estate Broker

Ms. Sipes has been an accountant in the storage real estate industry for 10 years. She began her career as a full cycle bookkeeper while finishing her accounting degree and quickly moved up to senior storage accountant. Ms. Sipes has extensive knowledge in all aspects of storage real estate accounting. She graduated from Sam Houston State University with a BA in 2008.

Ms. Werlinger has been an accountant in the commercial real estate industry for over 15 years. She began her career as an Accounts Payable/Receivable Clerk while working for her accounting degree then quickly moved up to Controller managing a staff of several employees. Ms. Werlinger has extensive experience in all aspects of real estate accounting including following GAAP (Generally Accepted Accounting Principles) and SOX (Sarbanes-Oxley Act of 2002) standards to maintain the integrity of the financial data. She has a very strong ethical background and enforces policies and procedures to ensure all activity is accurate and accounted for. In addition, Ms. Werlinger implements internal control practices to avoid any potential fraudulent activity under her management. She has worked with various audit firms and understands the necessary procedures to validate recorded entries and pass audit testing.

Ms. Werlinger graduated from University of Phoenix with a BA in business accounting in 2010 and an Associate degree in Accounting from Bryant & Stratton College in 1998.

Elizabeth (Liz) joined the Right Move Storage team in January 2018. She currently assists in the overseeing of storage facilities within the Right Move Storage portfolio. Liz brings 25 years of Retail Management and customer service supervision experience which includes 10 years of multi-unit supervision roles. Liz also brings several years of multi-unit training experience. She attended North Harris County College in Houston, Texas.

Kimberly (Kim) joined Right Move Storage in March 2017 as a Regional Manager. She currently oversees storage facilities in Texas, South Carolina, Arizona, and California and has over 15 years of experience in Customer Service, Retail Sales, and Office Management. Kim brings over 10 years of experience in the Self-Storage industry, which includes Property Management and Training. Kim attended Keiser University in Port Saint Lucie, Florida.

Todd Gresky joined the Right Move Storage team in July 2017 overseeing the operations of the Self -Storage Portfolio. He has 27 years of multi-unit management experience and most recently ten years in the storage industry. His Self-Storage experience includes 4 years as an Asset Manager with Regional and District Management multi-unit supervision roles. Todd started his self-storage career as a District Manager with Public Storage, a public company.

Todd’s focus is to assist with the operations leading to increased occupancy, revenue, net operating income and property values while streamlining operations for the Storage Division. Todd had extensive experience as a multi unit manager in the retail sales sector prior to embarking on his self-storage career. Along with his career knowledge, he has a Bachelor’s Degree in Business Management having graduated with honors from Texas Christian University.

Mr. Kelley brings over 27 years of successful operations experience to Right Move Storage. While he has focused primarily on self-storage management, he has also been active in retail, hotels and restaurants. His extensive knowledge, background and work ethic have produced exceptional results in the real estate industry for his properties and clients alike. These experiences led Mr. Kelley to cofounder and President of Right Move Storage, a full-service self storage management company and brand.

Mr. Kelley has aligned the company with several real-estate industry veterans who can handle every aspect of the self storage industry. His vision for Right Move Storage is to provide a premier management company focused on improving operations, driving revenues and growing NOI and value for its clients.

Prior to founding Right Move Storage, Mr. Kelley joined American Spectrum Realty Management in 2010, where he was charged with building a self storage brand from scratch. He and his team oversaw the management and turnaround of a 22 property distressed storage portfolio. In addition, Mr. Kelley strategically planned and successfully completed the management takeover of 20 additional properties covering six states over the course of a 24 hour period.

Mr. Kelley joined Public Storage in 2001 as District Manager. At the time, he was recruited to improve operations and maximize profits while controlling costs. Mr. Kelley was part of the operations team who helped Public Storage accumulate the cash necessary to make the 500 property acquisition from Shurgard possible. Additionally he was responsible for coordinating the transition in Houston for the 80 local Shurgard properties. He also won several awards and was recognized nationally for his results. He previously worked for recognized brands such as Popeye’s, Boston Market, and Diedrich Coffee/Gloria Jeans Coffees in District, Regional, and National capacities.

Mr. Kelley graduated University of Houston in December of 1987 with a degree in Hotel and Restaurant Management.

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