Self Storage FAQs
We are committed to you and your needs. Our business is built on our core values of trust, honesty, and value. It is our exceptional service to our customers that defines us.
To help you learn more about us and our services, here is a list of the most frequently asked questions by customers looking for storage solutions.
FINDING THE RIGHT SPACE
What is meant by climate-controlled storage?
Climate-controlled units are enclosed within a building structure, ensuring less dust, pests, and humidity that might ordinarily harm your belongings. The environment in these units is kept constant at an air conditioned setting of between 72°F and 76°F. We recommend storing your most valuable items in a climate-controlled unit.
What is dehumidification?
Dehumidification is the process of removing excess moisture from the air with the use of specialized equipment to reduce moisture levels. This will prolong the life of your belongings, especially furniture, photos, antiques, and electronics.
What is drive-up access?
A drive-up unit is accessible through a roll-up, garage-style door, directly from a driveway. It is generally on the first floor of a facility and allows for easy storage of large and heavy items. You may park in front of the unit, eliminating the need to move heavy items through a hallway or up an elevator.
What is a roll-up door?
A roll-up door is like a garage door; it rolls up overhead for easy access. We offer automatic openers for larger units.
What is the difference between an indoor and an outdoor unit?
Indoor units are protected from the elements, have wide hallways, and are climate controlled. In multi-story facilities these units have elevators.
Outdoor units typically resemble the environment of a garage, with the same ease of access that you would expect from a garage in your home. They are all on one level, with drive-up access.
Do you offer storage for cars, motorcycles, boats, trailers, rv’s, and construction equipment?
Yes, this location offers drive-up storage units that are great for storing cars and motorcycles. We offer both covered and uncovered storage. The ideal size unit for storing a car is 10’ x 20”. Motorcycles generally fit in a 5’ x 10’ or 5’ x 15’ space.
Where can I find a list of storage facility sizes?
Click the “Storage” tab on our website.
Do you offer packing and moving supplies?
We offer a variety discounted, high-quality boxes, tape, packing paper, bubble wrap and much more.
If I don’t lease a storage unit, can I still purchase packing and moving supplies?
Yes. You can purchase our high-quality discounted moving supplies whether or not you rent a storage unit. We stock boxes, tape, and packing paper. We also keep some specialty supplies for larger items in stock.
Are your units equipped with electrical outlets?
Most of our units are not equipped with electrical outlets. However, our larger units (over 250 square feet), generally do have outlets. If access to electrical power is one of your needs, ask your concierge. We will do our best to accommodate you. Our vehicle/recreational units have standard power outlets, including a few that have 30-amp power. These units may also be used for personal and business storage.
RESERVATIONS & RENTALS
Do I need a reservation?
Calling ahead never hurts, but reservations are not required. Reserving in advanced does insure that your unit will be ready when you arrive with your belongings.
Can I reserve a storage space in person, on the phone, or online?
Yes, reservations can be made by phone, email, on our website, or in person up to 30 days in advance.
What happens if I cancel a reservation?
You may cancel or change a reservation at any time by phone, email, on our website or in person. There is no cancellation/change penalty.
Do you provide locks?
We do not provide locks. Additional locks are available for purchase or you may bring your own.
Can I borrow handcarts or dollies?
You are welcome to use all handcarts and dollies available. Our concierge service can help with this. When you have finished using these items; please return them to the designated area.
Do you have elevators?
We have elevators in all multi-story properties
Do you have trucks/trailers available for moving, and, if so, what is the cost and are there mileage limits?
We offer free use of one of our moving trucks for all move-ins and move outs. Of course, as our trucks are used frequently, you do need to reserve your time slot. You pay for the gas, and your first 50 miles are free, after which you pay a reasonable mileage fee. Trailers do not have a mileage limit. You must have a valid driver’s license and proof of insurance.
How do I reserve a moving truck or trailer?
You may call, email, or text our concierge service to reserve a truck or trailer.
ACCESS & SECURITY
Do you keep a key to my unit?
We do not unless you specifically request such. The lock provided to you comes with multiple keys. We do not have a duplicate or a master key. If you are a business client and choose to take advance of our delivery acceptance amenity, we will keep a copy of your key in our office with written authorization from you.
Can I be assured that my belongings will be safe?
There is not a storage company that can guarantee that your belongings will be completely safe. However, our facilities are equipped with security features that deter crime. We offer the following security measures to protect our buildings.
- 24-hour video monitoring
- Electronic keypad access to gated areas
- On-site managers six days a week
- Full-time maintenance staff to keep the facility clean and appropriately maintained
Can I designate specific people, other than myself, to have access to my storage unit?
You can restrict access to yourself, or you may designate specific people to have access to your unit. Anyone to whom you grant access will have their own access code.
What if I forget my access code?
Call during regular business hours for assistance regarding forgotten access codes. For your protection, we will request proof of identity.
Are there specific times that I can access my storage unit?
Our facilities are open seven days a week, 365 days a year. Access hours may vary by location. Please check with your concierge.
Are access hours different than office hours?
During access hours you can use your gate code to access your storage unit. During office hours your concierge is available to assist you with your storage related needs. If you need access outside of standard hours, your concierge will make accommodations. Business, boat, and RV customers are provided with 24-hour service.
LEASE TERMS & PAYMENTS
Do you rent space month-to-month or do I have to sign a long-term lease?
Our rental contracts are all month-to-month. No long-term lease is required.
Do you have automatic payment options?
We do. You can sign up for autopay with our managers at move-in or at any point while you’re a customer with us. We will automatically deduct you monthly charges from a credit card, debit card, or bank account. If automatic payment isn’t for you, payment can be submitted manually every month by clicking “Pay Online” on our website.
Can I pay in person?
Absolutely! You can arrange to pay in person with our office staff. You may use cash, check, debit or credit card.
What happens if I’m late with my payment?
We bill on the 1st of each month. If your payment is late, we grant every customer a 5-day grace period. Late fees will be charged beginning on the 6th of each month. After the 5th of the month, any account that is past due will be denied access to their unit until such time as the balance is brought current. If payment is not received by the 15th of the month, an additional late fee is added to your account. Late fee amounts are specified in your rental agreement. To avoid the possibility of late fees and being locked out at the gate, we recommend signing up for autopay.
How does the move-out process work?
We ask that you give a 10 day notice prior to vacating your storage unit. The process is simple.
- Empty your storage unit.
- Contact your concierge or stop by the office to inform us that you’ve emptied your unit.
- Your account will be immediately closed.
- Remember to take your lock; it is yours to keep. You are the only one who has a key unless you are using our delivery acceptance amenity.
What if I fail to payment my rent/late fees?
If rent and associated fees are not paid, you are at risk, under Texas law, of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner. If, after this procedure, any net proceeds of the auction remain, they are paid to you. We never want this to happen. We do have options.
- Call your location manager and arrange for our “One Time Grace Period Program.” This program will allow you a one-time catch-up program.
- If, during the first month of your lease, you find that you will be unable to pay, let the location manager know and immediately move out. This will stop all collection efforts.
Do you require that I have insurance on the items I’ve placed in storage?
Yes. You are responsible for maintaining insurance on all items that you have placed in storage. For your convenience, we offer self-storage insurance through SBOA Tenant Insurance. If you currently have coverage, please provide a copy of your declarations page at time of rental.
Does my personal vehicle insurance cover my car, motorcycle, boat, trailer, rv, and construction equipment?
Yes. To store a vehicle on site, you must maintain personal insurance.
Do you hold auctions?
Unfortunately, from time to time we have no alternative but to conduct a public sale to satisfy a lien due to unpaid rent and the associated fees.